Hotel Policies

Check In: 15:00 hours.
Check Out: 12:00 hours.

Guarantee policy:
A credit card is required in order to guarantee reservation.

Extra persons:
A 15.00 USD charge applies for every extra person in the room.

Children:
Minors aged 10 and younger are considered children. 11 years old and older pay full rate.

Pets:
Pets are allowed, stay for 1 or 2 nights: $800.00 MXN, taxes included. Price per extra night: $400.00 MXN (only cats and small dog breeds).

Overbooking policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from INTERNET POWER, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.

The guest will be transported by the hotel to the new hotel.

The guest will be permitted at least one phone call to his house or office.

Cancellation Policies

REGULAR SEASON

January 10 to 31

• April (except Holy Week and Easter)
• May – June
• September / October
• December (01 to 15)

• Reservations cancelled made 15 days before the date of arrival are fee free.

• Reservations cancelled between 14 to 6 days before the date of arrival will be subject to a one night stay fee.

• Reservations cancelled 5 days before the arrival or no shows will be charged for the total stay;

or the booked nights can be used in future stays (subject to rate changes and available for a 12 month period) – does NOT apply for No Shows. In all cases the charge for the full stay will be made in the date of the original reservation.

HIGH SEASON

• February / March
• Easter (April 9)
• July / August
• November
• December (16 to January 09)

• In case of reservations cancelled 30 days before the date of arrival, a one night’s stay charge will be made.

• For reservations cancelled between 29 and 15 days before the arrival, a one night’s stay charge will be made.

• Reservations cancelled 14 days before the date of arrival or No Shows will be charged for the total stay.

BLACK OUT SEASON

• Holy week
• Thanksgiving
• December (20 to January 03)
• Long weekends
• Triathlon: March 03-05, 2023.
• Tour de France: February 24 – 26, 2023.

• Reservations cancelled 30 days before the arrival are fee-free.

• Reservations cancelled 29 days before the arrival will be charged for the total stay.